Information for Caregivers

Family & Friends

Are you a family member or friend advising a loved one about health insurance options – or helping someone access care?

You’re not alone.  We’re here to assist you through the process.  As a member designee – no matter where you live – you can access our Healthcare Concierge service.  (Written permission from the member is required.)

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Become a Member Designee

We want to help you care for your loved ones and protect our members’ privacy as well. That’s why we require member authorization to designate someone to inquire about a member’s health benefits. It’s easy to do: Members can provide a verbal authorization, send an email, fax or mail a statement of authorization. The member’s healthcare concierge will call the member and confirm authorization.

If you are caring for one of our members, we will require a durable power of attorney in order to make any plan changes.

Call the Healthcare Concierge team at 888-965-1965 (TTY: 711) to learn more.

Your member’s Healthcare Concierge can:

  • Help you find a doctor or specialist for the member
  • Work with you to schedule doctors visits
  • Coordinate the claims and billing process
  • Look up medications
  • Address immediate concerns
  • Assist with other healthcare questions that help you as a member designee.

We’re Here to Help

We’re committed to providing excellent customer service to our members and their designees.  Questions?  Call a HealthTeam Advantage Healthcare Concierge at 888-965-1965 (TTY: 711), October 1 – March 31, 8 a.m. to 8 p.m. ET, seven days a week or April 1 – September 30, 8 a.m. to 8 p.m. ET, Monday through Friday,  or send an email to [email protected].

Let us assist you – We’re Here to Help.