2023 Agent Certification Exam

For Agents

This exam will take you approximately 20 minutes to complete. To pass, you must answer 17 of the 20 (85%) questions correctly. The maximum number of times you may attempt the exam is six.

You are free to access your training materials as you complete the exam.

For the best exam experience,

  • Complete it on a desktop or laptop computer, and
  • Ensure that you have answered all questions before clicking “Submit.”

If you need assistance, please contact your Agent Concierge Team at 855-547-0344 or send us an e-mail.


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Begin Exam

Q1. When Novolin U-100 insulin is administered via an infusion pump and the member resides at home the medication is covered under:*
Q2. The C-SNP (HMO) plan, has 6 Tiers to the drug formulary.*
Q3. Tier 5-Specialty Medications are NOT eligible for a Tiering Exception? *
Q4. Which of the following contribute to the member going into the coverage gap phase? *
Q5. Which of the following contribute to the member moving from the coverage gap phase to catastrophic phase?*
Q6. HealthTeam Advantage has a preferred pharmacy network. *
Q7. For 2022 C-SNP (HMO) Plan is available in which county(ies)? *
Q8. Physical, Occupational & Speech Therapy have a $20 copay for all plans.*
Q9. For 2023 PPO Plans are expanding to Caswell, Montgomery, Stokes and Yadkin counties.*
Q10. For 2023 Which provider has been added as an in-network provider system?*
Q11. Dental implants are a covered service for 2023.*
Q12. When are commissions paid by HealthTeam Advantage? *
Q13. Are Sales Agents able to provide meals of any sort during a sales event where plan benefits are being discussed?*
Q14. HealthTeam Advantage PPO members will have the same cost share regardless of whether they use an in-network or out-of-network hospital? *
Q15. On the HTA CSNP, what is the cost share for formulary insulins in Tier 6?*
Q16. Who is the fitness program provider for 2023?  *
Q17. Who are the vendors the plans have partnered with to provide Dental, Vision, and Hearing benefits?  *
Q18. What type of optional rider(s) does HTA offer for 2023? *
Q19. If a member requests to voluntarily disenroll from the Plan, the member should? *
Q20. A member can go to any dental provider and services are covered under Delta Dental?*